Consumer attitude and health care delivery as perceived by patients and nurses

Aim. The study aimed to evaluate consumer attitudes towards healthcare services from the perspectives of both patients and nurses. Material and methods. The study was conducted among 593 patients hospitalized at the Provincial Clinical Hospital No. 1 in Rzeszów and 300 nurses working in medical and surgical wards. The data were acquired from the Author’s Survey Questionnaire for Patients and Author’s Survey Questionnaire for Nurses. Results. The level of acceptance for most of the statements was higher among patients (acceptance of hospital conditions – p =0.0000*, expectation of respect from the patient/nurse – p =0.0000*, receiving information about the illness – p =0.0000***, obtaining information about treatment methods – p =0.0000*, expectation of commitment from the patient/nurse – p =0.0000*, patients’ trust in nurses – p =0.0000*, the hospital meeting the expectations of the nurse/patient – p =0.0000*, lack of attachment to a specific hospital – p =0.0001*). Conclusions. Patients seek the opinion of other people more often than nurses, and they expect nurses’ commitment and want to obtain information about their disease and treatment methods. On the other hand, nurses more often show the desire to be the best and exercise the right to submit complaints. Keywords: patients, nurses, attitude, consumer, health