Connecting community: The role of indigenous management in disability care

Abstract This manuscript presents findings from a 2023 qualitative Indigenist research project examining disability service providers in Southeast Queensland that tailor services for Indigenous peoples with disabilities. Data were collected through yarning interviews with 14 organisations, including both Indigenous-managed and non-Indigenous-managed entities. The findings highlight distinct differences in approaches to cultural safety, with Indigenous-managed organisations demonstrating an Embedded Cultural Base (CB) model, wherein cultural safety is deeply integrated into service provision, decision-making, and organisational structures. These organisations reported high Indigenous staff representation and strong engagement with Indigenous peoples with disabilities, alongside proactive inclusivity extending to other diversity groups, including LGBTQIA+ communities and refugees. In contrast, non-Indigenous-managed organisations primarily employed Ad Hoc (AH) cultural safety approaches, incorporating cultural initiatives such as reconciliation action plans (RAPs) and cultural competency training, yet lacking the foundational integration seen in CB organisations. The research highlights the potential of Indigenous-led management strategies in fostering holistic, culturally safe, and flexible disability services. Aligning with First Nations scholarship on the custodial ethic and the model of cultural inclusion, this study highlights how Indigenous cultural values serve as both a protective and empowering factor for people with disabilities. The findings suggest that embedding Indigenous management principles within the disability sector could enhance cultural safety, service accessibility, and community-driven care models, prompting further consideration of their role in shaping inclusive and effective management practices.