A Model of People’s Expectations toward Service Quality

A model of people’s expectations toward service quality provided by Phanatnikhom Town Municipality in Chonburi Province was developed and validated, based on the concepts of SERVQUAL model. The population consisted of 4948 people representing households residing in Phanatnikhom Municipality.The samp

Authors

Pongsatean Luengalongkot (ORCID: https://orcid.org/0009-0000-5338-2282)
Anurat Anantanatorn
Pattrawadee Makmee (ORCID: https://orcid.org/0000-0002-5263-5724)
Teera Kulsawat

Publication Details

Published: 2025-01-01
DOI: https://doi.org/10.4108/eai.30-10-2024.2354739
Primary Topic: Customer Service Quality and Loyalty
Type: article
Field-Weighted Citation Impact: 0.00

Funders

Burapha University

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article

A Model of People’s Expectations toward Service Quality

Pongsatean Luengalongkot, Anurat Anantanatorn, Pattrawadee Makmee, Teera Kulsawat

Jan 1, 2025

Customer Service Quality and Loyalty

article

A Model of People’s Expectations toward Service Quality

Pongsatean Luengalongkot, Anurat Anantanatorn, Pattrawadee Makmee, Teera Kulsawat

January 1, 2025article en

Abstract

Burapha University

Openalex Percentile: Top 87%

Customer Service Quality and Loyalty

DOI Open Access PDF OpenAlex

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A Model of People’s Expectations toward Service Quality — Pongsatean Luengalongkot, Anurat Anantanatorn, et al. · (2025) | TGRS Research Map | TGRS