Enhancing Customer Loyalty in the Tourism Sector: A Systematic Literature Review to Identify Customer Loyalty Drivers

The main objective of this research is to identify the factors that influence customer loyalty in the tourism sector. The research uses a Systematic Literature Review (SLR) method. A total of 529 relevant articles were identified, with research activity in this area increasing notably after 2009, re

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Publication Details

Published
2025-01-01
DOI
https://doi.org/10.4108/eai.30-10-2024.2354731
Primary Topic
Customer Service Quality and Loyalty
Type
article
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article

Enhancing Customer Loyalty in the Tourism Sector: A Systematic Literature Review to Identify Customer Loyalty Drivers

Agung Nugroho Luthfi Imam Fahrudi, Ari Respati, Andriani Kusumawati, Edy Yulianto
Customer Service Quality and Loyalty
article

Enhancing Customer Loyalty in the Tourism Sector: A Systematic Literature Review to Identify Customer Loyalty Drivers

Agung Nugroho Luthfi Imam Fahrudi, Ari Respati, Andriani Kusumawati, Edy Yulianto
article en

Abstract

The main objective of this research is to identify the factors that influence customer loyalty in the tourism sector. The research uses a Systematic Literature Review (SLR) method. A total of 529 relevant articles were identified, with research activity in this area increasing notably after 2009, re

Decent work and economic growth
Openalex Percentile: Top 87%
Customer Service Quality and Loyalty
DOIOpen Access PDFOpenAlex
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Enhancing Customer Loyalty in the Tourism Sector: A Systematic Literature Review to Identify Customer Loyalty Drivers — Agung Nugroho Luthfi Imam Fahrudi, Ari Respati, et al. · (2025) | TGRS Research Map | TGRS