Performance Management in Universitas Brawijaya Hospital in Pandemic Era: A Balanced Scorecard Approach
The COVID-19 pandemic has changed health services to become more responsive. Hospitals must develop their capacity to improve organizational sustainability during the COVID-19 pandemic. The Balanced Scorecard (BSC) is a performance management measurement tool that analyses performance both the finan
Authors
- Martina Purwaning Diah
- Endah Setyowati (ORCID: https://orcid.org/0000-0001-5381-134X)
- Muchamad Chazienul Ulum
Publication Details
- Published
- 2025-01-01
- DOI
- https://doi.org/10.4108/eai.30-10-2024.2354924
- Primary Topic
- Healthcare Quality and Satisfaction
- Type
- article
- Field-Weighted Citation Impact
- 0.00
Funders
- Universitas Brawijaya