Information Success Model for FinTech Moderated by Trust

The fast paced development of Financial Technology (FinTech), has revolutionized customers to use financial services. However, the ability of FinTech platforms to succeed is heavily influenced by factors like user satisfaction and trust. This study aims to evaluate the success of FinTech platforms, using the DeLone and McLean Information Systems (IS) Success Model, with trust as a moderating variable. We employ a quantitative approach and primary data gathered through surveys. The respondents of our study are users of FinTech, with usage of at least a year. Structural Equation Modelling is used to analyze the relationships between variables. The analysis conducted in this research indicates that User Satisfaction is significantly influenced by System Quality, Service Quality, and Service Quality moderated by Trust while User Satisfaction is not significantly influenced by Information Quality, System Quality moderated by Trust, and Information Quality moderated by Trust.