APPLYING DMAIC FRAMEWORK FOR DESIGNING PERSONALIZED TRAINING PROGRAMS IN THE IT INDUSTRY

In today’s fast-paced world of progressive workforce training, companies are increasingly oriented to the utilization of innovative technologies like virtual reality (VR) and augmented reality (AR) or Artificial Intelligence (AI), to enhance the learning experience for their employees. The necessity for well-structured training program development, customized to fulfill the specific gap in the workforce’s knowledge and skills evolved as one of the key organizational priorities, especially in the rapidly growing IT industry. Yet, adopting new and advanced concepts brings numerous benefits alongside barriers and difficulties due to employees' different levels of proficiency. Personalized learning not only enhances involvement but also ensures that employees receive targeted training that directly addresses their specific knowledge and skill gaps in a particular field. This paper aims to identify the current steps in designing personalized development programs tailored to the employees' experience and learning background, driven by the Six Sigma DMAIC methodology. For this purpose, the presented conceptual model is extended by integrating the DMAIC approach into the structuring of personalized training programs. The model was validated through face-to-face interviews with representatives of the Macedonian IT industry business community.