Barriers to pro-environmental behaviors among hotel stakeholders

Purpose The main aim of this study is to identify barriers to pro-environmental behaviors among hotel guests, employees and suppliers. Design/methodology/approach Three research stages were used: systematic literature review, case study and diagnostic survey. The respondent groups were hotel: guests, employees and hotel suppliers. Findings The main barriers to pro-environmental behaviors among hotel guests were transience of stay, not enough information about pro-environmental behaviors and lack of conviction about the impact of one’s behaviors on the state of the natural environment. The barriers among the hotel employees included heavy workload, low pay and transient employment. A key barrier indicated by the hotel suppliers was pressure to attain short-term goals, followed by remuneration disregarding environmental aspects and lack of interest in environmental issues. Research limitations/implications Spatial scope and research methodology. Practical implications Certification by stakeholders, extended environmental audits, environmental management system reviews, infrastructure management, supervision of external processes, application of process approach and competency management. Originality/value Identification of barriers to pro-environmental behavior by hotel employees and suppliers.