Accessible tourism in urban destinations: physical and attitudinal accessibility awareness

Purpose This study evaluates the perceptions of physical and attitudinal accessibility in the interconnected urban destinations of Porto and Vila Nova de Gaia. This study aims to identify the main accessibility barriers faced by tourists and residents, particularly those with special needs, and to propose strategies to enhance the accessibility and inclusiveness of these cities. Design/methodology/approach A quantitative approach was used, using a structured questionnaire to assess sociodemographic profiles, specific needs and perceptions of accessibility-related issues. Data were analysed using descriptive statistics, linear regression and comparative analyses. Findings The study found medium agreement on accessibility factors, with the highest agreement on the lack of information about accessible services and the lowest on societal prejudices. Women, individuals with special needs and older respondents reported lower satisfaction with physical accessibility. The study highlights the need for better dissemination of accessible services information, infrastructural improvements and educational programs to improve societal attitudes. Originality/value This research provides a comprehensive evaluation of physical and attitudinal accessibility from the perspectives of both tourists and residents, offering practical recommendations for urban planners, policymakers and tourism managers.