Exploring the Work Performance of Nurses in a Level 1 Hospital in Mati City

This study assessed the work performance of nurses in a Level 1 hospital, examining how demographic factors such as age, sex, civil status, work tenure, and area of assignment relate to six key nursing dimensions: leadership, critical care, teaching/collaboration, planning and evaluation, interpersonal relations/communication, and professional development. While prior research explored nursing competencies and demographic influences, findings remain inconclusive regarding their direct impact on performance. This study aimed to bridge this gap through a mixed-method approach, integrating descriptive quantitative analysis with qualitative insights. Results demonstrated that the majority of participants were female (70%), with 30% aged 24, and 60% single. Work tenure varied, with 25% employed for 10 months. Performance ratings revealed consistently high scores across all dimensions, particularly in leadership, critical care, and teaching/collaboration. Despite minor areas for improvement, nurses demonstrated excellence in patient care delivery. Qualitative findings identified 78 significant statements, 64 clustered themes, and five emergent themes: Delivering Comprehensive and Integrated Care, Excellence Rooted in Compassion, Proactive and Optimal Health Care Delivery, Effective Communication as the Foundation of Care, and Fostering Patient Independence through Respectful Collaboration. Findings highlighted the significance of holistic, patient-centered care in enhancing patient satisfaction, emphasizing respect, empathy, and professionalism. Effective communication emerged as a crucial factor in building trust, ensuring safety, and empowering patients. Collaborative decision-making further strengthened patient-provider relationships. The study highlights the need to integrate empathy, communication skills, and autonomy support into nursing education and institutional policies to optimize healthcare outcomes and enhance patient experiences.