The Role of Soft Skills in Improving Students’ Academic Performance: A Case Study in Hanoi Capital, Vietnam

This study evaluates the role of soft skills in improving students’ academic performance using the Input-Process-Output (IPO) model. Data were collected from 314 university students in Hanoi and analyzed using Amos 20. The findings indicate that teamwork skills (TS), critical thinking (CT), creative thinking (IN), and communication skills (CS) positively impact academic performance (AP) by enhancing the learning process (LP). These results contribute to the educational literature by highlighting the significance of soft skills in academic success. Based on these findings, educational institutions and students can develop appropriate strategies to optimize learning outcomes.