The issues caused by misinformation—How workers and organizations deal with it: A systematic literature review. An Annual Review of Information Science and Technology (ARIST) paper

Abstract In today's digital age, misinformation propagates rapidly through digital channels, blurring the lines between truth and fiction, and challenging the foundations of trust in information sources. Although affecting all spheres of life, misinformation poses a significant threat to workers highlighting a critical intersection between technological advancement and vulnerability. This systematic literature review identifies how misinformation impacts organizational outcomes including workers' job productivity, engagement, job satisfaction, etc. It recognizes implications for workplace dynamics, including disrupted communication channels, increased workload, decreased work engagement, and professional challenges, including implications for client‐professional dynamics. It discusses the strategies organizations employ to manage misinformation to maintain their workforce productivity and service delivery, including information verification and fact‐checking protocols, technological strategies, communication and information management strategies, development of media literacy programs, and collaborative efforts. Understanding the role of emerging technologies in creating misinformation, the impact of misinformation on workers, and how organizations can proactively address it is vital within organizations.