The Role of emotional intelligence in the performance of employees: A study of the employees of private banks in U.P

This research paper explores the impact of emotional intelligence (EI) on employee performance within the context of private banks in Uttar Pradesh (U.P.), India. Emotional intelligence, defined as the ability to recognize, understand, and manage one’s own emotions and the emotions of others, has gained significant attention in organizational behaviour studies. This study aims to analyse how EI influences various aspects of employee performance, including job satisfaction, teamwork, leadership, and stress management. A mixed-method approach, combining quantitative surveys and qualitative interviews, was employed to gather data from employees across several private banks in U.P. The findings indicate a strong positive correlation between high emotional intelligence and enhanced employee performance, suggesting that banks should prioritize EI development in their training programs.