To lay-off or to not to lay-off? Leadership decisions in times of uncertainty

Learning outcomes This case study helps the case readers to explore the dynamic interplay between business strategy, human capital management and entrepreneurial spirit as well as learn concepts including cost-benefit analysis, servant leadership, social exchange theory and decision-making under uncertainties. Case overview/synopsis This case study delves into the CEO’s dilemma, prompting the case readers to analyse the background of the developments leading to the situation, take appropriate decision that is suitable for both the short term and the long term and its possible impact on both the company’s future and the well-being of its workforce. Complexity academic level Business strategy, human capital management and entrepreneurial spirit. Supplementary material Teaching notes are available for educators only. Subject code CSS11: Strategy.