Empathy as a condition of patient satisfaction by the activities of non-medical workers

For any subject working in the «Person-Person» system, it is important to possess qualities that contribute to empathy and sympathy for other people, to understanding their internal states, or in other words — Empathy. This ability is especially important for representatives of medical professions. Empathy is a necessary factor for obtaining the best effect in the professional activity of a nurse. Objective. To determine the role of empathy of nurses of therapeutic and surgical departments in patient satisfaction with their professional activities. Results. An experimental study of the level of empathy in nurses of therapeutic and surgical departments, the level of patient satisfaction with the professional activities of nurses was conducted. Conclusion. In order for patients to experience satisfaction and gratitude, rather than irritation and bewilderment from communicating with them, one of the most important qualities that a nurse should have is the ability to empathize, the ability to put herself in the place of another, feeling and understanding what he feels.