The Effect of Cloud-Based ERP System, Employee Competency, and Organizational Agility on Operational Efficiency and Decision-Making Quality

This research specified in researching and measuring the influence of cloud ERP implementation, Employee skills, and environment agility on operational efficiency and decision-making quality. The goal of defining these variables interact is important and critical for competitiveness in unstable environment with a rapid innovative change in technological field. The research chose Nuqol Group organization in Jordan in order to conduct this research, a questionnaire of 25 questions has been designed to collect all the needed information about cloud ERP system, employee skills, and environment agility to enhance the operational efficiency and decision making process. The relationship between the research's variables has been measured based on 286 responses valid for statistical analysis using SEM. The main result of this research summarized that employees should have high technical skills in using cloud ERP system which could be significantly affects enhancing operational efficiency and conduct professionally the decision-making processes. Furthermore, this research concluded that apply cloud ERP system is critical to deal with huge amount of data and information, rapid technological change, and rapid changes in job market and turbulent competition.