The role of managers in optimizing business processes in the IT industry

In the modern business environment, business process optimization has an important role in achieving competitive advantage, especially in the dynamic IT industry. Managers in this industry must be skilled at identifying inefficiencies within business processes and guiding teams to implement innovative solutions that improve overall performance. Optimization involves the systematic improvement of operational activities through the identification of inefficiencies, elimination of redundant steps, automation of tasks, and implementation of innovative technological solutions. This paper aims to explore the role of managers in business process optimization. A quantitative study was conducted using an online survey. The research results indicate that business processes are optimized at a high level, although many respondents recognize opportunities for further improvement. Managers frequently initiate process improvement initiatives, with Agile and Lean management being the most commonly used approaches in IT companies. ANOVA analysis showed that, in most cases, there are no significant differences in the perception of business process optimization concerning managerial position.