Identification of factors for analysis and evaluation of HEIs performance

Analysing and evaluating various aspects of performance in HEIs requires a systematic approach. Higher Education Institutions (HEIs) are the foundation for the development of every society. By analysing and evaluating organisational performance, valuable information is gained for potential improvements in the future. HEIs should analyse, measure, and assess the achievement of results in relation to their goals, strategy, and policy. Analysing and evaluating organisational performance enables a comprehensive understanding of the organisation's strengths and weaknesses. The research was conducted among employees in HEIs by testing employees' attitudes. A questionnaire was used in the research. The aim of this study is to apply Exploratory Factor Analysis (EFA) based on original variables from the widely accepted standard ISO 9004:2018 guidelines for achieving sustainable success to analyse and evaluate organisational performance. The results of the factor analysis confirm that all obtained values are above the satisfactory values, thereby confirming the reliability of the data. For analysing and evaluating performance in HEIs, it is crucial to identify and understand the factors that may lead to improvements in overall organisational performance in the future. Based on the variables related to performance indicators, analysing and evaluating performance, conducting internal reviews, self-assessment, and re-evaluating the obtained information can improve performance in the future.