Roles of human resource management and quality management practices to improve productivity in hotel business of emerging economies

Roles of human resource management and quality management practices to improve productivity in hotel business of emerging economiesEmerging economies are facing the dual challenge of enhancing productivity while maintaining competitive service quality.This study explores the interplay between Human Resource Management (HRM) practices and Quality Management (QM) practices in influencing productivity improvement.The authors examine how HRM practices in AMO framework can support productivity improvement via such QM practices as process management and continuous improvement.Statistical techniques including ANOVA and PLS-SEM are applied to analyze data collected from 120 hotels through the questionnaire survey.Analytical results reveal that Ability-enhancing HRM practices have the indirect effect on productivity improvement by the mediating role of continuous Improvement.In addition, process management is positively influenced by all dimensions of the AMO model, highlighting the significant role of HRM practices to support QM practices.These results emphasize the strategic importance of aligning HRM practices with QM initiatives to foster sustainable productivity growth in the service sector of emerging economies.