“A banana in the tailpipe”: a qualitative study of patient flow in the healthcare system
The participants' insights highlight the critical necessity for systemic improvements, which include enhancing infrastructure, communication, and collaboration. These improvements include early identification of discharge barriers, facilitating community discharge, addressing diverse patient needs, optimizing prehospital services, and improving patient communication. Shifting the focus from traditional emergency department processes to a system-wide approach is crucial. The comparative mapping between FGDs and the UR insights into both common and specific challenges and solutions enriches discussions on healthcare reform.
Authors
- James Lind
- Justin Boyle (ORCID: https://orcid.org/0000-0001-9025-1441)
- Andrew Staib (ORCID: https://orcid.org/0000-0002-2260-4142)
- Jodie A Austin (ORCID: https://orcid.org/0000-0003-4969-7200)
- Daniel Bodnar (ORCID: https://orcid.org/0000-0002-1823-5620)
- Elizabeth McCourt (ORCID: https://orcid.org/0000-0002-9090-3515)
- Emma Bosley (ORCID: https://orcid.org/0000-0002-4645-613X)
- Mahnaz Samadbeik (ORCID: https://orcid.org/0000-0002-4756-2364)
- Sankalp Khanna (ORCID: https://orcid.org/0000-0001-6125-8871)
- Clair M. Sullivan (ORCID: https://orcid.org/0000-0003-2475-9989)
Institutions
- Queensland Health (AU)
- The University of Queensland (AU)
- Gold Coast Hospital (AU)
- Queensland Government (AU)
- Princess Alexandra Hospital (AU)
- Australian e-Health Research Centre (AU)
Publication Details
- Journal
- BMC Health Services Research
- Published
- 2025-05-23
- DOI
- https://doi.org/10.1186/s12913-025-12873-9
- Primary Topic
- Emergency and Acute Care Studies
- Type
- article
- Field-Weighted Citation Impact
- 0.00