Patient Satisfaction and Adherence to Treatment: The Role of Healthcare Provider Attitudes and Waiting Times in Edo North, Edo State Nigeria

Abstract Background: Patient satisfaction is a crucial indicator of healthcare quality. Effective provider-patient interactions, positive staff interactions, minimal wait times and quality treatment significantly impact primary healthcare outcomes. Despite its importance, patient satisfaction is often overlooked in medical research and practice. Aim: This study highlights the urgent need for a patient-centred healthcare model, particularly in developing countries like Nigeria, that face challenges in implementing such an approach. Materials and Methods: This study examined patient satisfaction and treatment adherence within public health facilities in Edo North, Nigeria. A cross-sectional survey was conducted, involving 398 inpatients and outpatients across six local government areas, using systematic sampling and pre-tested questionnaires. Data were analysed using descriptive statistics and Chi-square tests to identify factors influencing patient satisfaction and adherence. Results: The study demonstrated that patient satisfaction was significantly correlated with perceptions of empathy, technical competence and effective communication from healthcare providers. In addition, patient satisfaction was associated with shorter wait times, friendly staff attitudes and accessible healthcare facilities. The study also revealed that a significant proportion of patients were willing to adhere to treatment, primarily motivated by the desire to recover and the quality of care provided. However, negative experiences with healthcare providers and logistical barriers hindered treatment adherence for some patients. Conclusions: The findings highlight the importance of improving patient-provider interactions, reducing wait times and enhancing the overall quality of care to enhance patient satisfaction and treatment adherence in the region.