Crisis in a bottle

Purpose This paper aims to review the latest management developments across the globe and pinpoint practical implications from cutting-edge research and case studies. Design/methodology/approach This briefing is prepared by an independent writer who adds their own impartial comments and places the articles in context. Findings In today’s digital era where rapid spread of information has become the norm, effective crisis management is critically important. Firms that face a product-harm crisis must be especially careful to ensure that appropriate measures are taken and should include swift and clear communication, transparency and acceptance of responsibility. Through such a response, organizations become better positioned to address consumer concerns and ultimately repair their reputation and regain public trust. Originality/value The briefing saves busy executives, strategists and researchers hours of reading time by selecting only the very best, most pertinent information and presenting it in a condensed and easy-to-digest format.