Competency model creation using function cost analysis on example of storekeeper

The article addresses issues of employee qualification matching job functions. The purpose of the article is to combine the technology of business process structure analysis and function-cost method to optimize the performance of a warehouse employee. This analysis considers two approaches: a top-down examination of departmental business processes and a bottom-up comparison of employee functions to the competency model. The tools of business process identification and analysis, function cost analysis are appliedon the example of storekeeper’s functions. The research created several models: the structure of subdivision business processes, the matrix of employee responsibilities according to functions and business processes, the function cost model, and the storekeeper’s competence structure. Based on the analysis of the models and cross comparison, the issues related to incorrect business process structure and inconsistency of storekeeper’s competences are highlighted. We propose an alternative identification of business processes and a competence model with employee evaluation indicators to solve these problems, without radically altering the division of responsibilities. This generates a more balanced function cost diagram for the storekeeper, along with new competences and performance indicators for the employee. This approach allows for a systematic analysis of the department’s performance to assess the employee’s contribution and take into account additional factors that affect the performance of the entire department.