Effect of Personnel Outsourcing on Service Delivery in Anambra State Housing Development Corporation Awka (2014-2022)

The study examined the interplay of personnel outsourcing with service delivery within the Anambra State Housing Development Corporation Awka, Nigeria. Outsourcing, as a strategic practice, has become increasingly prevalent in public organizations globally, including in Nigeria, as a means to optimize operations and enhance service delivery. The study adopted descriptive survey design, utilizing both primary and secondary data sources. Primary data were collected through a structured questionnaire administered to employees, while secondary data was gathered from internal documents, reports, and relevant literature. The population of 375 staff members, both permanent and outsourced personnel, allowing for a comprehensive analysis of the impact of outsourcing on different employee perspectives. Data analysis was performed using statistical tools to test the hypotheses. Multiple regression analysis was applied to precisely quantify the relationships between personnel outsourcing and service delivery, enabling a detailed understanding of the effect and dynamics surrounding the outsourcing of personnel on the overall delivery of services. The findings revealed that while outsourcing has the potential to bring specialized skills and cost efficiencies, it also presents challenges such as loss of organizational control, variability in service quality, and potential negative effects on employee morale and job security. The research identifies both benefits and drawbacks of personnel outsourcing, highlighting its implications for service delivery within ASHDC. The study concludes with recommendations for improving outsourcing strategies to ensure they contribute positively to the Corporation’s objectives and public service mandates.