Peculiarities of improving organizational and economic tools for the development of mechanism for digital transformation of business processes in service enterprises

Introduction. In the course of development of the sixth technological order in Russia, based on the assumption that automation, digital technologies and artificial intelligence will become the main engines of economic growth, significant changes will occur in the service sector. This, in turn, will change the business processes of production and consumption of goods and services, and will also affect the role and functions of the management system in organizations and enterprises. Goal. The purpose of the study is to solve problems of competent and logical construction of business processes, as well as the formation of new organizational and economic mechanisms for increasing the management tools of service enterprises. Materials and methods. The authors of the study, within the framework of a systems approach, using the historical method, comparative analysis and synthesis, reveal the management specifics of the digital transformation of business processes of service enterprises, using formal logic to clarify the methods and forms of digital transformation of business processes. The methods of induction and deduction made it possible to clarify the management tools in the digital adaptation of business processes at service enterprises. Results and discussion. The article analyzes the categories, characteristics of the features of digital transformation of business processes at service enterprises. Approaches to adapting business processes to the realities of the service sector are formulated. Methods for analyzing and evaluating the effectiveness of digital changes in business processes of service enterprises are clarified and grouped. The management tools recommended for digital transformation of business processes at service enterprises are clarified and grouped. The authors offer their individual interpretation. Organizational and economic tools for the development of the mechanism for digital transformation of business processes at service enterprises are formulated. Conclusion. As part of improving organizational and economic tools for the development of the mechanism for digital transformation of business processes at service enterprises, proposals have been formed for the stages of development of digitalization of the management system, which in practical terms will serve as a real basis for the formation of management competencies of the management team of enterprises.