Optimization of Business Processes Using Artificial Intelligence

The optimization of business processes is essential for enhancing efficiency and competitiveness in today’s dynamic industrial environment. This study presents a novel approach that integrates Artificial Intelligence (AI) with Failure Mode and Effects Analysis (FMEA) to automate risk assessment and enable predictive maintenance. Using real-world data from a glass manufacturing company (SK), we implemented machine learning models—Random Forest and XGBoost—to predict Risk Priority Number (RPN) values and classify failure risks. The Random Forest Regressor achieved an Coeficient of Determination (R2) of 0.999, Mean Absolute Error (MAE) of 2.18, and Root Mean Square Error (RMSE) of 2.65, indicating high accuracy in risk prediction. The Random Forest Classifier reached a classification accuracy of 82.9%, with strong recall (92.4%) for high-risk cases, making it practical for industrial deployment. The proposed AI-enhanced FMEA system supports dynamic risk management, reduces downtime, and improves maintenance planning. Our findings demonstrate that AI can significantly strengthen traditional FMEA practices and serve as a foundation for intelligent, data-driven decision-making in industrial environments.