SIMULATION MODELING OF THE PASSENGER SERVICE PROCESS AT THE BUS STATION

The article considers simulation modeling as an approach to solving problems in the field of ensuring the safety of transport infrastructure facilities. An algorithm for creating an imitation model of passenger behavior during the operation of a bus station is proposed. Emphasis is placed on conducting inspection activities at the entrance to the bus station building, buying tickets, waiting for buses to arrive and exiting the building to the bus departure platforms. The simulation was performed in relation to real operating conditions of the bus station. The results of the experiment conducted on the model are analyzed and measures are proposed to ensure an increased level of safety and quality of passenger service at the bus station. The justification of the effectiveness of the proposed measures based on the results of an experiment with new parameters was obtained. The proposed approach can be used by organizations involved in assessing and improving the security of transport infrastructure facilities.