Streamlining Classroom and Laboratory Management in University: Enhancing Problem Reporting Processes

Managing the classroom and lab activities in the university and reporting process for the problems that occur during lectures is a hard process that needs more consideration. This study addresses challenges faced by technicians and academic staff in university classrooms, emphasizing the need for a streamlined automated issue reporting system. This paper proposes a comprehensive system aimed at improving communication, efficiency, and effectiveness in addressing classroom issues, benefiting technicians, students, and lecturers. Quantitative Analysis and evaluation of the system's user experience from instructors and technicians showed highly positive outcomes, indicating its high effectiveness in managing classroom issues and improving overall classroom management. Moreover, the statistical test revealed no statistically significant differences (α= 0.05) in the willingness to use the classroom issue management system between technicians and academic staff, indicating similar user perceptions and readiness for both groups to utilize the system.