Breaking the Impasse: Challenges and Strategic Explorations in Megacity Community Governance—Based on the Empirical Analysis of Beijing’s “Street Blows the Whistle, Departments Report, Immediate Response to Complaints” Initiative

随着城市化进程的加速，超大城市作为深化改革的排头兵和区域发展的重要引擎，具有举足轻重的重要作用。在人口基数大、社会流动性强的超大城市背景下，社区治理存在治理主体碎片化、治理客体原子化、治理信息孤岛化、风险联动化复杂背景下的多重挑战。为探索破局之道，本研究聚焦北京“街乡吹哨、部门报到、接诉即办”的机制与逻辑，采用案例分析方法，剖析其社区治理的创新实践。研究发现，北京通过机制再造、需求响应、主体协同与技术赋能的深度融合，有效解决超大城市社区治理复杂性背景下的多重挑战。基于此，本研究提出构建重视红色引擎能力、重构主体权责体系、凝聚多元治理主体、提升智慧治理水平等策略建议，以期对超大城市背景下社区治理现代化提供具有普遍适用性的治理路径，由此推进超大城市社区精细化治理水平和能力建设。With the acceleration of urbanization, megacities, as pioneers of deepening reform and important engines of regional development, play a pivotal role. Under the backdrop of megacities characterized by large population bases and high social mobility, community governance faces multiple challenges including fragmented governance entities, atomized governance objects, isolated information silos, and the complex context of risk interconnectivity. To explore solutions, this study focuses on the mechanism and logic of Beijing’s “Street Blows the Whistle, Departments Report, Immediate Response to Complaints” initiative, employing case analysis to dissect its innovative practices in community governance. The research finds that Beijing effectively addresses the multiple challenges of community governance in megacities under complex conditions through the deep integration of mechanism reconstruction, demand responsiveness, subject collaboration, and technological empowerment. Based on these findings, this study proposes strategic recommendations, including enhancing the capacity of the “red engine”, reconstructing the subject responsibility system, consolidating diverse governance entities, and improving smart governance levels. These recommendations aim to provide universally applicable governance pathways for the modernization of community governance in megacities, thereby advancing the refinement and capacity building of community governance in such contexts.