Satisfaction of Parturient Women in Mali: Case of Five University Community Health Centers

Introduction : Client satisfaction is an important dimension of quality care. Patients are closely linked to healthcare providers. This relationship deserves to be evaluated for the sustainability of quality care. The objective of our study was to assess the satisfaction of women in labor in a community setting. Method : This was a cross-sectional study of women's satisfaction with services offered during childbirth. The health areas covered by the Local Community Health Education Project for Women and Girls in Mali were included. The sampling was a multi-stage cluster design. Data were collected from individual interviews and analyzed using SPSS 22. Individual informed consent was obtained from each participant prior to the interview. Results: A total of 953 women were interviewed out of 953 selected, representing an overall frequency of 100% of cases. The participants had an average age of 28.24 years, and 28.1% had no formal education. Women were satisfied in 96.32% of cases ; dissatisfied in 2.1%, and indifferent in 1.86%. The reasons for dissatisfaction were primarily the brutality of the gestures and lack of compassion in 31% of cases, the lack of listening skills in 28.1%, and the lack of confidentiality of the women in labor in 13.6%. Conclusion : The services offered during labor were highly appreciated. Raising awareness among midwives about behavior change would improve the quality of care in the delivery room.