Envisioning AI Support during Semi-Structured Interviews Across the Expertise Spectrum

Semi-structured interviews are a critical qualitative method in many areas, including CSCW and HCI, enabling researchers to uncover deep contextualized insights. Using this flexible method, interviewers must adapt to interviewees' responses while adhering to the protocol, necessitating strong active listening and real-time analytical skills. While recent studies have explored how AI can support researchers in qualitative analysis, to our knowledge, no research has investigated AI's role in supporting semi-structured interviews while they are underway. Taking one step toward filling this gap, we interviewed 16 researchers with a range of prior interviewing expertise. Our inductive thematic analysis reveals that interviewers expect real-time AI assistance to support research objectives and facilitate interpersonal communication, but also have concerns about its impact on long-term skill development. We discuss how semi-structured interviews differ from other problem-solving or creative human-AI collaboration contexts, highlighting the time constraints, multimodal collaboration, and the triangular dynamic among interviewers, interviewees, and AI. We also delve into how interviewers' levels of expertise affect their envisioned interviewer-AI collaboration. We then propose design challenges for future CSCW work on AI-driven assistants in interview contexts.

Authors

Institutions

Publication Details

Journal
Proceedings of the ACM on Human-Computer Interaction
Published
2025-05-02
DOI
https://doi.org/10.1145/3710909
Citations
3
Primary Topic
Ethics and Social Impacts of AI
Type
article
Field-Weighted Citation Impact
7.10
Controls
|||
ALL TIME
JAN
FEB
MAR
APR
MAY
JUN
JUL
AUG
SEP
OCT
article

Envisioning AI Support during Semi-Structured Interviews Across the Expertise Spectrum

Jiamin Dai, Joanna McGrenere, Cristina Conati, Zhe Liu
3 citations
Proceedings of the ACM on Human-Computer Interaction
Ethics and Social Impacts of AI
7.10
article

Envisioning AI Support during Semi-Structured Interviews Across the Expertise Spectrum

Jiamin Dai, Joanna McGrenere, Cristina Conati, Zhe Liu
article en
3 citations

Abstract

Semi-structured interviews are a critical qualitative method in many areas, including CSCW and HCI, enabling researchers to uncover deep contextualized insights. Using this flexible method, interviewers must adapt to interviewees' responses while adhering to the protocol, necessitating strong active listening and real-time analytical skills. While recent studies have explored how AI can support researchers in qualitative analysis, to our knowledge, no research has investigated AI's role in supporting semi-structured interviews while they are underway. Taking one step toward filling this gap, we interviewed 16 researchers with a range of prior interviewing expertise. Our inductive thematic analysis reveals that interviewers expect real-time AI assistance to support research objectives and facilitate interpersonal communication, but also have concerns about its impact on long-term skill development. We discuss how semi-structured interviews differ from other problem-solving or creative human-AI collaboration contexts, highlighting the time constraints, multimodal collaboration, and the triangular dynamic among interviewers, interviewees, and AI. We also delve into how interviewers' levels of expertise affect their envisioned interviewer-AI collaboration. We then propose design challenges for future CSCW work on AI-driven assistants in interview contexts.

Proceedings of the ACM on Human-Computer InteractionVol. 9(2)
University of British Columbia (CA)
Openalex Percentile: Top 3%
Ethics and Social Impacts of AI
7.10
AI Navigator

Ask Laika to Summarize, Analyze, and Connect papers live on the map.

Summarize Papers & Methodologies

Extract key findings, datasets, and comparative methods across publications.

Benchmark Rankings & Visual Analytics

Rank top research institutions, authors, funders, topics, and journals by Field-Weighted Citation Impact (FWCI) and paper volume with instant charts.

Connect Distant Disciplines

Bridge topological clusters on the map to find hidden collaborative intersections.