Calculation of the queuing systems characteristics in computer classes

Aim of this article is to consider algorithms for calculating stationary characteristics of queuing systems in computer classes using an Excel spreadsheet processor. Methodology . A summary of this topic is provided. A general approach is given for calculating the stationary characteristics of queuing systems. The general approach is specified for queuing systems with failures, with a queue and with an unlimited queue. Results . One of the ways of organizing classes in computer classes in the study of queuing systems is described. Research implications . The practical significance of the work is due to the need to conduct classes on queuing systems for some areas of student training. In conditions of strict time constraints, classes can be organized in computer classes. The proposed approach can be used by teachers both in the classroom and when organizing students’ independent work, since it uses the simplest tools of the publicly available Excel spreadsheet processor.