Impact of work–life balance on organizational performance with mediating effect of well-being and organizational support as moderator

Purpose In the contemporary workplace setting, the significance of attracting and retaining a talented workforce has become more challenging; simultaneously, work–life balance (WLB), employee well-being (EWB) and organizational support (OS) have emerged as being strategically imperative for organizations to ensure their success. This study aims to evaluate the direct and indirect impact of WLB on organizational performance (OP) from the employers’ perspective within the Saudi Arabian context, while also exploring the moderating role of OS in the relationship between EWB and OP. Design/methodology/approach The data were collected using a structured questionnaire administered to 150 participants. To test our hypothesis, the data were analyzed using the PROCESS macro in SPSS. A non-probability sampling technique was employed to collect data from managers of large-scale companies in the Kingdom of Saudi Arabia (KSA) using snowball and convenience sampling. Findings The findings indicate that WLB plays a crucial role in increasing OP and is mediated by EWB. When employees experience an environment that ensures balance between their work and life, their well-being increases, consequently positively influencing OP. Additionally, OS has been found as a key moderator in this association. In the future, researchers may use a mixed-method approach and conduct cross-cultural studies by collecting data from diverse nations. Originality/value This research makes an important theoretical contribution to the existing literature on WLB, EWB and OP. The study also provides important insights regarding the moderating role of OS as a strategic imperative for organizational success. Furthermore, the data collected from the managers contribute novel perspectives to the literature on the importance of WLB and EWB and their impact on OP in the Middle Eastern context.