On the road to workplace accountability: a qualitative analysis framed by self-determination theory

Purpose Workplace accountability is a fundamental aspect of organizational functioning, influencing both individual motivation and overall performance. This study aims to investigate the antecedents of accountability by exploring the potential linkage between employees’ views regarding accountability issues and the satisfaction of the basic psychological needs of autonomy, competence and relatedness as defined by self-determination theory (SDT). Design/methodology/approach The authors employ qualitative analysis to assess employees’ responses to a single question, presented as an open-ended question to avoid guiding employees’ responses in any way. The sample consists of knowledge workers employed at an electric commercial vehicle manufacturer. Of the 120 employees who completed a quantitative survey, 67 voluntarily answered the question on workplace accountability (included in the same survey), sharing their views to contribute to organizational improvement. Applying an inductive method to derive insights directly from employees’ experiences and using reflexive thematic analysis, the researchers produce six key themes which form the basis of a practical model framed within SDT. Findings While the single question requested suggestions for improving accountability, the answers touched upon various components of job design and psychological need satisfaction. The extracted themes were arranged in hierarchical order and included: Clarity in communication and expectations, A need for well-defined roles and responsibilities, Creating an environment in which employees can reach their full potential, Supportive supervisors, Performance feedback and Interpersonal relationships. Practical implications By applying our framework to address these six themes, leaders and managers can create a more supportive work environment which satisfies employees’ basic psychological needs and leads to autonomous motivation and improved accountability. Originality/value The study is novel due to its qualitative analysis of real workplace accountability issues at both the supervisory and non-supervisory levels and the theoretical connection made with SDT. The findings contribute valuable insights by offering a framework that highlights the drivers of accountability across organizational levels and serves as a practical tool for practitioners seeking to improve workplace accountability.