The relationship between nurses’ caring behaviors and patient loyalty: trust towards nurses as a mediating role
This study highlighted the crucial role of nursing care in fostering trust toward nurses, which in turn enhances patient loyalty. To promote a trusting relationship and increase patient loyalty, it is essential to improve nurses' caring behaviors. Hospital administrators and nursing managers should focus on enhancing these behaviors in daily nursing practice.
Authors
- Sedigheh Sedighi
- Ghodratollah Roshanaei (ORCID: https://orcid.org/0000-0002-3547-9125)
- Amir Sadeghi (ORCID: https://orcid.org/0000-0002-9300-1066)
- Zahra Purfarzad (ORCID: https://orcid.org/0000-0003-1719-2152)
Institutions
- Hamedan University of Medical Sciences (IR)
- Arak University of Medical Sciences (IR)
- Iranshahr University (IR)
Publication Details
- Journal
- BMC Nursing
- Published
- 2025-05-20
- DOI
- https://doi.org/10.1186/s12912-025-03207-5
- Citations
- 3
- Primary Topic
- Customer Service Quality and Loyalty
- Type
- article
- Field-Weighted Citation Impact
- 8.29
Funders
- Hamadan University of Medical Sciences
- Hamedan University of Medical Sciences