Influences on trust in the use of AI-based triage—an interview study with primary healthcare professionals and patients in Sweden
The results demonstrate that building trust in AI requires improved interaction to ensure that the system is adapted to the users' competencies and level of expertise. The generalizability of these insights is limited to AI-based triage in primary care in Sweden. Future research should explore trust in AI across different healthcare settings to inform policy, as well as to ensure safe use and design of AI applications.
Authors
- Emilie Steerling (ORCID: https://orcid.org/0000-0003-2011-5027)
- Elin Siira (ORCID: https://orcid.org/0000-0002-3097-9147)
- Per Nilsén (ORCID: https://orcid.org/0000-0003-0657-9079)
- Jens Nygren (ORCID: https://orcid.org/0000-0002-3576-2393)
- Petra Svedberg (ORCID: https://orcid.org/0000-0003-4438-6673)
Institutions
- Linköping University (SE)
- Halmstad University (SE)
Publication Details
- Journal
- Frontiers in Digital Health
- Published
- 2025-05-20
- DOI
- https://doi.org/10.3389/fdgth.2025.1565080
- Citations
- 4
- Primary Topic
- Artificial Intelligence in Healthcare and Education
- Type
- article
- Field-Weighted Citation Impact
- 2.62