The Influence of Product Quality, Service Quality and Price on Repurchase Interest with Consumer Satisfaction as a Mediating Variable

This study aims to analyze the effect of product quality, service quality and price on repurchase intention mediated by consumer satisfaction towards mie gacoan in Padang city. Using a quantitative approach, data were collected from 128 respondents who live in Padang city and have bought mie gacoan more than 2 times with an age range of 17 - 30 years using an online questionnaire. data were analyzed using IBM SPSS Statistics. the results of this study indicate that product quality and service quality have a significant effect on consumer satisfaction. price does not have a significant effect on consumer satisfaction. service quality and price have a significant effect on repurchase intention, while product quality does not have a significant effect on consumer satisfaction. consumer satisfaction has a significant effect mediating service quality and price on repurchase intention. in addition, consumer satisfaction does not have a significant effect in mediating product quality on repurchase intention. this study expects the need for other strategies to be able to increase repurchase intention towards mie gacoan restaurants in Padang city.

Authors

Institutions

Publication Details

Journal
Santhet (Jurnal Sejarah Pendidikan Dan Humaniora)
Published
2025-02-04
DOI
https://doi.org/10.36526/santhet.v9i1.5006
Citations
1
Primary Topic
Consumer Behavior and Marketing Influence
Type
article
Field-Weighted Citation Impact
2.07
Controls
|||
ALL TIME
JAN
FEB
MAR
APR
MAY
JUN
JUL
AUG
SEP
OCT
article

The Influence of Product Quality, Service Quality and Price on Repurchase Interest with Consumer Satisfaction as a Mediating Variable

Fitria Ridha Ningsih, Selvi Harmiyanti
1 citations
Santhet (Jurnal Sejarah Pendidikan Dan Humaniora)
Consumer Behavior and Marketing Influence
2.07
article

The Influence of Product Quality, Service Quality and Price on Repurchase Interest with Consumer Satisfaction as a Mediating Variable

Fitria Ridha Ningsih, Selvi Harmiyanti
article en
1 citations

Abstract

This study aims to analyze the effect of product quality, service quality and price on repurchase intention mediated by consumer satisfaction towards mie gacoan in Padang city. Using a quantitative approach, data were collected from 128 respondents who live in Padang city and have bought mie gacoan more than 2 times with an age range of 17 - 30 years using an online questionnaire. data were analyzed using IBM SPSS Statistics. the results of this study indicate that product quality and service quality have a significant effect on consumer satisfaction. price does not have a significant effect on consumer satisfaction. service quality and price have a significant effect on repurchase intention, while product quality does not have a significant effect on consumer satisfaction. consumer satisfaction has a significant effect mediating service quality and price on repurchase intention. in addition, consumer satisfaction does not have a significant effect in mediating product quality on repurchase intention. this study expects the need for other strategies to be able to increase repurchase intention towards mie gacoan restaurants in Padang city.

Santhet (Jurnal Sejarah Pendidikan Dan Humaniora)Vol. 9(1)
State University of Padang (ID)
Openalex Percentile: Top 13%
Consumer Behavior and Marketing Influence
2.07
AI Navigator

Ask Laika to Summarize, Analyze, and Connect papers live on the map.

Summarize Papers & Methodologies

Extract key findings, datasets, and comparative methods across publications.

Benchmark Rankings & Visual Analytics

Rank top research institutions, authors, funders, topics, and journals by Field-Weighted Citation Impact (FWCI) and paper volume with instant charts.

Connect Distant Disciplines

Bridge topological clusters on the map to find hidden collaborative intersections.