AUTOMATION OF PRODUCT QUALITY MANAGEMENT PROCESS

In the modern information world, the quality of information, its timeliness and accessibility directly affect the quality and effectiveness of management decisions. However, the use of information technology and automation of processes related to product quality management in domestic organizations does not meet modern management approaches. The study was conducted on the basis of JSC "POSiS", which is one of the largest manufacturers of household refrigeration equipment. Today, the structure of the Russian refrigeration equipment market is undergoing major changes due to the departure of foreign manufacturers. Therefore, POSiS JSC needs to understand the position of its products on the market in order to occupy the vacant place and become a leading company in this field. In order to increase the efficiency of these processes, a method of qualimetric assessment of the quality level of JSC POSiS refrigerating products has been developed, the main elements of which are the developed consumer survey matrix to identify the most important indicators using the pairwise comparison method.; a tree of properties of generalizing refrigerator quality indicators; relative and complex quality indicators of the analyzed products. To simplify and automate the qualimetric assessment, a macro was created in Excel, which was used to compare POSiS refrigerators with competitors' products (Atlant and Biryusa) and identify weaknesses in POSiS products that require improvement. The advantage of the proposed methodology is that it can be used to evaluate various models of refrigerators from any manufacturer. The developed methodology is an important tool for increasing the competitiveness of companies in the market and creating products that meet consumer expectations. Automation of the qualimetric assessment process allows you to accurately and objectively assess product quality and make prompt and informed decisions about improving production processes.