Improve the Scrum Process Model for the Structure and Behavior of the IT Organization using the Viable System Model

The Scrum process model is widely adopted in the IT industry to improve project management and software development. However, there is an increasing need to enhance the structure and behavior of IT organizations within this framework. This research addresses this by proposing the integration of the Viable System Model (VSM) into the Scrum process. The VSM is a proven framework for analyzing and improving the viability of complex systems. Integrating VSM into Scrum provides a holistic view of an organization, considering its internal and external interactions, power dynamics, and overall viability. This integration aims to enhance organizational effectiveness and improve project outcomes. The research investigates how VSM can optimize Scrum in IT organizations by identifying and addressing challenges such as communication gaps, decision-making inefficiencies, and power struggles. By leveraging VSM insights, organizations can better align roles, responsibilities, and processes, leading to increased productivity, improved collaboration, and stronger project performance. The proposed approach is tested using actual software project data, and results show reduced delays, improved quality, and higher stakeholder satisfaction. In conclusion, this study advances the Scrum model by incorporating VSM to strengthen organizational structure and behavior, resulting in better project outcomes.