Introduction of EDI to the Logistics Activities

The paper aims to point out the implementation of electronic data interchange (EDI) elements in a selected logistics centre (LC). The article describes possible EDI applications in several companies and industries describes types of EDI communication, and their advantages and disadvantages. EDI elements implemented in logistics activities at the complaints department can improve the department’s efficiency and the employees’ working hours. It is about eliminating duplicate or wrong moves that employees must constantly perform. In this case, the LC deals with the storage, distribution, and customer service (stores) of food products. At the time of the Covid-19 pandemic, LC had big problems with a lack of employees, a large volume of complaints, with a large assortment at its disposal, so this topic is essential. The timeliness and accuracy of the information in the online space were the priority of every company. The approach of the LC and its description is in the paper. With the results of the pilot project, we can indicate the need to implement EDI in LC. The article’s conclusion offers the advantages and disadvantages of introducing EDI into logistics activities in LC in the complaints department.