LLM in Public Service Applications: CPGRAMS

CPGRAM Portal is a government platform introduced for the citizens to file their grievances related to specific ministries. With the increasing population, it’s difficult to handle and manage a large number of complaints. Also manual addressing to basic user queries is also time taking and requires a lot of labour. This project proposes an AI/ML driven chatbot designed to handle users will ease the grievances filing process. This chatbot is powered by Large Language Models(LLMs) which can address user queries efficiently. This chatbot will be made for specific ministries, guiding users step by step in filing grievances and also address frequently asked questions. Use of machine learning enables the chatbot to continuously learn and adapt to user queries which will help in increasing the response time and accuracy. So this will help to reduce the manual support, enhance user satisfaction and optimize the overall experience of the user. This solution focuses on addressing common queries faced by user, timely and efficient support for grievance resolution in ministry-specific context