A Study on Use of Digital Resources by Library Users at The Postgraduate Institute of Management (PIM), University of Sri Jayewardenepura

This study explores the use of digital resources by library users at the Postgraduate Institute of Management (PIM), examines the use of digital resources and devices, reasons for accessing resources, and identifies the challenges faced in accessing and using digital resources. Over the past five years from 2018–2022, the library of the PIM experienced a significant decline in physical library visits and book borrowings while the demand for electronic resources has steadily increased. This trend demonstrates a significant shift toward the use of digital resources among postgraduate students. A quantitative research approach was adopted, using a descriptive survey design to collect data from a sample of 100 postgraduate students selected through a non-probabilistic, convenient sampling technique from the 500 students registered in 2023. A semi-structured survey questionnaire served as the primary data collection instrument. The findings revealed that (51%) of respondents belong to the 25–35 years age group, and (86%) frequently used e-journals for academic purposes. Additionally, the primary reasons for accessing digital resources at the PIM Library include completing assignments (97%). This indicates that students primarily use digital resources for academic requirements rather than for self-improvement or skill development. The laptop was identified as the most commonly used device, with (74%) of students relying on it for academic activities. E-journals and e-books have become essential resources for academic work and research. 43% of respondents use the library’s digital resources 2-3 days a week, showing consistent engagement. However, barriers like device access, digital literacy, and technical issues hinder usage. The study suggests increasing device availability, expanding digital resources, offering training, and setting up a virtual helpdesk.