A STUDY ON MEASURING BUSINESS PROCESS MANAGEMENT PRACTICES ADOPTED AT SOFTWARE SOLUTIONS

The application of Business Process Management (BPM) tools in organisational settings is examined in this study. It focusses on the ways in which these tools facilitate process automation, standardisation, optimisation, and monitoring. Structured questionnaires were used to gather information from 132 workers in various departments. The outcomes demonstrate increased productivity, decreased redundancy, and improved efficiency. The main obstacles noted are limited customisation, integration problems, and change aversion. The study emphasises how BPM tools support digital transformation and operational excellence.