Managing Stress: An Approach to Workplace Resiliency

The Bureau of Internal Revenue (BIR), as a national government agency, does a lot of work when it comes to collecting taxes. This study determined the stress level encountered and coping mechanism of the employees of the BIR, specifically as to harm, threat, and challenges; and personal and environmental demands to provide an approach on workplace resiliency. This used the quantitative-correlational research design, utilizing a researcher-made survey questionnaire. This involved employees of the BIR in different Revenue District Offices under Revenue Region No. 11 as respondents. The data were computer-processed using a licensed IBM SPSS Statistics 28 program. Frequency, percentage, means, and multiple linear regressions were the statistical tools used to analyze and interpret the data. The result revealed that respondents’ level of stress encountered was moderate. They were less stressed as to harm and challenges but stressed as to threat. Their stress coping mechanism as to personal demands showed that they always utilize time management techniques such as scheduling and task prioritization in daily work. But, they sometimes have nutritional strategies like meal planning and eating healthy snacks. They often set clear restrictions between their personal life and work, seek support from colleagues or supervisors, use time off and vacation days for personal demands, seek external support from groups or friends, and set clear goals and deadlines to stay focused on work. Their stress coping mechanism as to personal demands influenced their level of stress encountered as to harm, threat, and challenges, while their stress coping mechanism as to environmental demands did not influence their level of stress encountered as to harm, threat, and challenges. Improving communication of safety measures is also essential for ensuring that everyone in the workplace understands and follows protocols. Open communication is encouraged between the management and employees to create an environment where employees feel comfortable discussing their stressors.