TUTELA JURÍDICA DO CONSUMIDOR EM JOGOS ONLINE: RESTRIÇÕES DE CONTAS E DIREITO DO CONSUMIDOR

Account restrictions in online games and consumer rights are interconnected in several ways and, sometimes, this practice of restricting access to players' accounts is linked to internal regulations that aim to punish the conduct of these players to ensure an ideal experience for other users. The reasons behind these restrictions may be linked to the use of cheats, abuse of “Bugs” related to the construction of the game to gain an advantage, inappropriate conduct with other users that may affect the experience of others. However, these restrictions must respect the parameters of the Consumer Protection Code, considering that players “Banned” from access may have investment in the game and even these restrictions may be undue and, well, go against the internal rules of the game. game, considering that these restrictions can be applied manually or by robotization of human “bot” actions. Therefore, discussing restrictions on players in online games and their rights is of paramount importance for today's society, considering the non-compliance of companies in light of the CDC with the practices of restricting accounts of unduly banned players, without transparency and with financial losses due to frequent micro transactions carried out within online games. The objective of this article is to succinctly examine the specific characteristics of the topic and highlight challenges and solutions to balance the relationship between suppliers and vulnerable consumers, focusing on restricting buyer access from the perspective of extreme vulnerability, honesty and conciliation.