Evaluating the quality and empathy of responses to patient questions on the Korean Academy of Periodontology’s online question and answer section: a cross-sectional study comparing periodontists and an AI-powered chatbot
AI-powered chatbots can deliver more accurate and empathetic answers than human periodontists, suggesting their potential role as consultation assistants merits further investigation. The high intraclass correlation coefficient values (0.79-0.93) indicate a high level of agreement among evaluators in both the periodontist and lay evaluator groups, thus confirming the reliability and robustness of the study's assessment methodology.
Authors
- Sohae Eve Oh (ORCID: https://orcid.org/0000-0002-0203-4226)
- Akhilanand Chaurasia (ORCID: https://orcid.org/0000-0002-8356-9512)
- Jae‐Hong Lee (ORCID: https://orcid.org/0000-0002-2375-0141)
- Falk Schwendicke (ORCID: https://orcid.org/0000-0003-1223-1669)
- Young‐Taek Kim (ORCID: https://orcid.org/0000-0002-5132-5783)
Institutions
- King George's Medical University (IN)
- Jeonbuk National University Hospital (KR)
- National Health Insurance Service Ilsan Hospital (KR)
- National Health Insurance Service (KR)
- Jeonbuk National University (KR)
- Ludwig-Maximilians-Universität München (DE)
Publication Details
- Journal
- Journal of Periodontal & Implant Science
- Published
- 2025-01-01
- DOI
- https://doi.org/10.5051/jpis.2402220111
- Citations
- 3
- Primary Topic
- Artificial Intelligence in Healthcare and Education
- Type
- article
- Field-Weighted Citation Impact
- 1.96
Funders
- Ministry of Health and Welfare