A Case Study on the Barriers of Digital Transformation in Public Hospitals

This qualitative case study investigates the main barriers that arise during digital transformation (DT) of public hospitals. Based on a thematic analysis of 29 interviews with informants leading DT or implementing digital initiatives in a public hospital in Canada, we found that the main barriers hindering DT were: fragmented digital leadership, competing strategic priorities, insufficient resources, limited inter-departmental collaboration and digital literacy gap between professionals.