A Perfect Start with Retrieval-Augmented Generation: Building a Chatbot to Support the Onboarding Process in SMEs
The integration of new employees into a company is crucial for employee satisfaction and staff retention. This paper presents a chatbot designed to optimize onboarding using Retrieval-Augmented Generation (RAG), which provides interactive and personalized support to address onboarding challenges. The approach showed promising results which suggest that AI-assisted solutions like chatbots can enhance efficiency and employee satisfaction, with potential applications in other sectors, such as healthcare.
Authors
- Madlen Fiebig (ORCID: https://orcid.org/0009-0009-7055-3982)
- Lena Frischen (ORCID: https://orcid.org/0009-0001-3807-1643)
Publication Details
- Journal
- Studies in health technology and informatics
- Published
- 2025-05-15
- DOI
- https://doi.org/10.3233/shti250487
- Citations
- 1
- Primary Topic
- AI in Service Interactions
- Type
- article
- Field-Weighted Citation Impact
- 4.74