A Perfect Start with Retrieval-Augmented Generation: Building a Chatbot to Support the Onboarding Process in SMEs

The integration of new employees into a company is crucial for employee satisfaction and staff retention. This paper presents a chatbot designed to optimize onboarding using Retrieval-Augmented Generation (RAG), which provides interactive and personalized support to address onboarding challenges. The approach showed promising results which suggest that AI-assisted solutions like chatbots can enhance efficiency and employee satisfaction, with potential applications in other sectors, such as healthcare.

Authors

Publication Details

Journal
Studies in health technology and informatics
Published
2025-05-15
DOI
https://doi.org/10.3233/shti250487
Citations
1
Primary Topic
AI in Service Interactions
Type
article
Field-Weighted Citation Impact
4.74
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article

A Perfect Start with Retrieval-Augmented Generation: Building a Chatbot to Support the Onboarding Process in SMEs

Madlen Fiebig, Lena Frischen
1 citations
Studies in health technology and informatics
AI in Service Interactions
4.74
article

A Perfect Start with Retrieval-Augmented Generation: Building a Chatbot to Support the Onboarding Process in SMEs

Madlen Fiebig, Lena Frischen
article en
1 citations

Abstract

The integration of new employees into a company is crucial for employee satisfaction and staff retention. This paper presents a chatbot designed to optimize onboarding using Retrieval-Augmented Generation (RAG), which provides interactive and personalized support to address onboarding challenges. The approach showed promising results which suggest that AI-assisted solutions like chatbots can enhance efficiency and employee satisfaction, with potential applications in other sectors, such as healthcare.

Studies in health technology and informaticsVol. 327
Industry, innovation and infrastructure
Openalex Percentile: Top 7%
AI in Service Interactions
4.74
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