Agent-Based Healthcare Chatbots for Regional System Services: A Case Study in the Friuli-Venezia Giulia Region
This paper presents an agent-based model for interacting with regional healthcare system services in the Friuli-Venezia Giulia (FVG) region. The model is designed to streamline and automate tasks traditionally managed through human intervention. We showcase its implementation on three key applications: booking medical appointments, identifying available emergency rooms, and performing question-and-answer (Q&A) interactions on medication leaflets. The system leverages autonomous agents to provide real-time responses, aiming to improve the overall performance of healthcare services.
Authors
- Stefano Mizzaro (ORCID: https://orcid.org/0000-0002-2852-168X)
- Michael Soprano (ORCID: https://orcid.org/0000-0002-7337-7592)
- Paolo Coppola (ORCID: https://orcid.org/0000-0001-5808-6132)
- Vincenzo Della Mea (ORCID: https://orcid.org/0000-0002-0144-3802)
- Kevin Roitero (ORCID: https://orcid.org/0000-0002-9191-3280)
- Riccardo Lunardi
Institutions
- University of Udine (IT)
Publication Details
- Journal
- Studies in health technology and informatics
- Published
- 2025-05-15
- DOI
- https://doi.org/10.3233/shti250434
- Primary Topic
- AI in Service Interactions
- Type
- article
- Field-Weighted Citation Impact
- 0.00
Funders
- Università degli Studi di Udine
- Regione Autonoma Friuli Venezia Giulia