Development of a Patient-Centered App for an University Hospital: An Usability Engineering Approach

This paper addresses the ongoing paradigm shift in the healthcare system towards patient empowerment, emphasizing the increasing role of patients in actively managing their care through digital applications. The focus lies on the development of a patient-centered hospital app that enhances the treatment process using human-centered design methodologies. Through eight focus group discussions, two workshops, and four individual interviews with overall 30 participants, a total of 277 implied needs were gathered, which led to the specification of 141 requirements. The iterative development as part of the human-centered design process will continuously show the extent to which the identified requirements meet these needs.